Samples Scenarios ?
granny callers, handling difficult customers, approaches to help customers)
Answer (1)
Granny Callers (elderly customers)Be patient and polite.Speak slowly and clearly.Offer step-by-step guidance.Example: "Let me guide you one step at a time so it’s easier."Handling Difficult CustomersStay calm and respectful even if they’re upset.Listen carefully to their complaint.Apologize sincerely if there’s a mistake.Example: "I understand your concern, let me fix this for you."Approaches to Help CustomersEmpathy: Show you care.Solutions: Give clear and quick answers.Follow-up: Make sure their problem is fully solved.Example: Offering alternatives if the product they want is unavailable.
