What will you do? And what steps are you going to make for you to be able to close the concern and let the customer calm
and with security?
Answer (1)
First, actively listen to the client without interjecting. Second, express empathy and acknowledge their worry. Third, offer alternatives or solutions that are obvious. Fourth, promise them a resolution or follow-up. In order to help them feel secure and at ease, thank them for their patience.
