Which technology do you think will dominate the hospitality and tourism industry in the next 5 years and why?
Answer (1)
Artificial Intelligence (AI) and automation technologies will likely dominate the hospitality and tourism industry in the next five years because they can greatly enhance customer experience, streamline operations, and reduce costs.ExplanationAI-powered tools — such as chatbots, virtual assistants, and personalized recommendation systems — can provide instant customer service, help travelers plan trips, and customize experiences based on preferences. Automation in areas like self-check-in kiosks, smart room controls, and robotic service staff can speed up processes and improve efficiency. Combined with data analytics, these technologies allow businesses to predict customer needs, manage resources better, and deliver highly personalized services, making them essential for competitiveness in the coming years.
