Activity 17: Let's Apply You will complete two workplace observations. If there are safety restrictions. choose workplaces that you can observe from a safe distance outside. Do an observation when you are tending to your daily needs such as grocery shopping or going to the pharmacy. Observe for 10-20 minutes. Complete the form for each observation to the best of your ability. You may not be able to answer every single question. Take notes as you can and then answer the questions on communication that follow the table when you are back home. 2.7 Observing Communication in the Workplace Information about the business: 1. What is the name of the business? 2. What type of business is it? 3. What products or services does the business offer? 4. What jobs did you observe? What did they do and what equipment did they use? Communication: 5. What see? forms of communication did you 6. How did the supervisor communicate employees? with the Observation #1 Date: Observation #2 Date:
Answer (1)
Observation #1Date: August 12, 2025Information about the business:Name of the business: Mercury DrugType of business: PharmacyProducts/Services: Medicines, health products, and personal care itemsJobs observed: Pharmacist and cashier — The pharmacist prepared prescriptions using medicine bottles, labels, and a computer. The cashier handled payments using a cash register and barcode scanner.Communication:5. Forms of communication seen: Verbal communication (speaking to customers), non-verbal communication (smiling, nodding), written communication (labels, receipts).6. How supervisor communicated with employees: Gave short verbal instructions and checked their work politely.Observation #2Date: August 12, 2025Information about the business:Name of the business: Puregold SupermarketType of business: Retail/GroceryProducts/Services: Food, drinks, household goodsJobs observed: Cashier, stock clerk — The cashier scanned products using a barcode scanner, while the stock clerk arranged goods on shelves using carts.Communication:5. Forms of communication seen: Verbal (greeting customers, asking questions), non-verbal (hand signals, pointing to shelves), written (price tags, signage).6. How supervisor communicated with employees: Used both verbal reminders and hand gestures to guide staff.
