As the front desk manager, what would you do to calm the patient?
As the front desk manager, what could you say that would make this situation worse?
What personality characteristics do you have that could improve this situation?
Answer (1)
Answer:How to calm the patient: Listen carefully, show empathy, and reassure them you will help. Provide clear information and involve others if needed.What makes it worse: Telling them to “calm down,” being dismissive, or giving vague answers.Helpful personality traits: Patience, empathy, and good communication skills to stay calm and connect with the patient.
