a front office is a hub centre of a hotel.justify?
Answer (1)
Yes — the front office is often called the hub or nerve center of a hotel because it is the main point of contact between the guests and the hotel’s services, and it coordinates communication with almost every department.Here’s the justification:1. First & Last Point of Contact – Guests interact with the front office during check-in, inquiries, requests, complaints, and check-out. It sets the first impression and leaves the last.2. Central Communication Channel – It connects guests with housekeeping, food & beverage, maintenance, and security.3. Information Center – Provides information about hotel services, local attractions, transportation, and vents.4. Reservation & Room Allocation – Manages bookings, room assignments, and ensures guest preferences are met.5. Guest Service Coordination – Handles wake-up calls, messages, concierge services, and special requests.6. Billing & Records – Maintains guest accounts, processes payments, and keeps records for future reference.In short, the front office functions like the heart of the hotel, pumping information, services, and guest satisfaction throughout the establishment. Without it, operations would be disconnected and inefficient.
