That question is really about the difference between empathy and compassionate action.In service work, it’s not enough to only feel for others — feelings can inspire us, but action is what truly changes lives. Empathy lets you understand someone’s pain, but acting for their good turns that understanding into tangible help. Service becomes meaningful when care is paired with effort — listening, helping, advocating, and doing what’s needed to improve someone’s situation.So ideally, you should both feel for others and act for their good — because love in service is best expressed through action.