8. Understands the feelings, concerns, and needs not only of his or her customers but also his or her workers.
Answer (1)
This trait refers to being empathetic or having empathy.Empathy in Business:It means the entrepreneur or manager understands the emotions and needs of both customers and workers.They listen, show concern, and make adjustments to meet these needs.Why It's Important:For customers – Helps improve products/services to match what they truly need or feel.For workers – Builds trust, motivation, and better teamwork.
