Which of the following would help you build the best connection with a customer who is frustrated because she hasn't recieved the package she ordered 2 weeks ago
Answer (1)
To build the best connection with a frustrated customer waiting for a package, actively listen to her concerns, empathize sincerely, and provide clear, honest information about the delay and what you’re doing to resolve it. This shows you care, validates her feelings, and builds trust while working toward a solution.
