1. Management
2. Business goal
3. Frederick Taylor
4. Equal pay for equal work
5. Elton Mayo
6. Participative Management
7. Target setting
8. Customer relations
9. Customer Service Center
10. Hawthorne Studies
a. a study on the behavior of workers at work
b. Father of Scientific Management
C. Proponent of Human Relations
d. worker's pay is proportional to his/her output
e. emphasizes scientific approaches and gives importance to employees setting concrete objective that focuses on specific things to achieve, e.g., sales volume in a month
g. looking after customer satisfaction and happiness in the use of the product
h. office handling customer complaints problems, etc.
i. to maximize production
j. getting things done through the use of people and material resources
Answer (1)
1. Management - (J) Getting things done through the use of people and material resources.2. Business goal - (I) To maximize production.3. Frederick Taylor - (B) Father of Scientific Management.4. Equal pay for equal work - (D) Worker's pay is proportional to his/her output.5. Elton Mayo - (C) Proponent of Human Relations.6. Participative Management - (E) Emphasizes scientific approaches and gives importance to employees setting concrete objectives that focus on specific things to achieve, e.g., sales volume in a month.7. Target setting - (E) Emphasizes scientific approaches and gives importance to employees setting concrete objectives that focus on specific things to achieve, e.g., sales volume in a month.8. Customer relations - (G) Looking after customer satisfaction and happiness in the use of the product.9. Customer Service Center - (H) Office handling customer complaints, problems, etc.10. Hawthorne Studies - (A) A study on the behavior of workers at work.
