VII. MODIFIED TRUE OR FALSE Write T if the statement is True and F if False. Replace the underlined word to make it correct. 42. Complains must be refused and accepted negatively. 43. Many complaints involve issues with patient's attitude. TRUE 44. Complaints leading to legal action is minimized when an ineffective complaint handling mechanism and resolution is in place. 45. Complaints are recommended to deal with directly and try to resolve them locally with patient or other person that complaints. 46. It is important to clarify the issues and desired outcomes.
Answer (1)
42. FComplaints must be listened to and accepted negatively. (Or: Complaints must be addressed and accepted constructively.)43. FMany complaints involve issues with staff attitude.44. FComplaints leading to legal action are minimized when an effective complaint handling mechanism and resolution is in place.45. T46. T
