Identify 4 pieces of technology within your organisation and explain
The process for a system failure
The process for a security or data breach
Channels on how training or guidance is communicated to the team
How you measure individual and team performance
Answer (1)
Answer:Customer Relationship Management (CRM) System):Process for System Failure: In case of a system failure, the issue is reported immediately to the IT support team. A ticket is raised, and the problem is diagnosed. If it’s a minor issue, it’s resolved in-house; for major issues, the vendor’s support team is contacted. Communication is maintained until resolution.Process for Security or Data Breach: Any suspected breach is reported to the cybersecurity team. Systems are temporarily locked down if needed, and an investigation is conducted. Affected data is identified, and stakeholders are notified. Measures are taken to prevent future incidents.Training and Guidance: Training on CRM usage and updates is provided through webinars, manuals, and hands-on sessions. Updates and guidance are shared through internal communication channels like email and the intranet.Performance Measurement: Usage statistics like data input accuracy, customer interaction logs, and follow-up timelines are tracked to measure individual and team performance.Enterprise Resource Planning (ERP) System:Process for System Failure: ERP issues are logged in the IT helpdesk. An assessment is conducted, and priority is assigned based on impact. System restoration efforts follow a set protocol, with downtime communicated to all departments.Process for Security or Data Breach: Breaches prompt an immediate shutdown of affected modules. An incident response team investigates and takes corrective measures. Affected parties are informed, and recovery plans are implemented.Training and Guidance: ERP training includes in-person workshops, e-learning modules, and regular system update briefings.Performance Measurement: Transaction accuracy, report generation efficiency, and user compliance with system protocols are tracked and evaluated.Communication Platform (e.g., Microsoft Teams/Slack):Process for System Failure: IT support checks network and server status. Alternative communication methods like email are activated. The platform’s support team is engaged if the issue persists.Process for Security or Data Breach: Unauthorized access or data leaks are reported to IT. Access credentials are reset, and security patches are deployed. Investigations determine the root cause and future prevention.Training and Guidance: Usage guidelines and best practices are shared through onboarding sessions and ongoing digital resources.Performance Measurement: Team collaboration metrics, message response times, and meeting participation are monitored.Project Management Software (e.g., Asana, Trello): Process for System Failure: Technical support investigates reported issues. Backup systems ensure project data integrity. Downtime announcements are made with estimated resolution times.Process for Security or Data Breach: Suspicious activity triggers immediate audits. Access permissions are reviewed and adjusted. Data backups are restored if needed.Training and Guidance: Training videos, documentation, and mentorship sessions guide proper tool usage.Performance Measurement: Task completion rates, adherence to deadlines, and collaboration within the platform are evaluated.
