Answer:it is a constant state of observation for me to determine if my current tact is taken well and in a positive sense—if i determine lack of acceptance a quick exit is called for although i try to leave on a positive note—changing tact is called for in many instances and in my experience it is more the exception that an exit is the best recourse—humans are social and few are out to make your life a bit harder—once you show genuine understanding and respect most folks will be positive and at least neutral with you—think the best of folks as best you can and with more interactions you will be proven right or wrong—folks are so varied and many moods demonstrated by the same person at times—-at times showing actual concern and insight with others complaints can serve you very well along with them of course—in my customer service experiences i learned early to let the customer express their frustrations with little to no interruption while gleaning information from their at times tirade—so with serene and even handed response you show respect for their perceived insult and let them know what can and cannot be done with the information you took mental note of—two aims here to hear them out and garner information.